Is there a shipping fee?
Free shipping is included on most orders
within the continental United States. Some oversized items like vehicle lifts or
large cabinet systems may incur additional freight charges.
Can I track my order?
Absolutely! Once your order is placed, our
carriers will provide us with tracking information as soon as your items are
shipped. You will receive an email notification containing your order's tracking
details.
What should I consider before making a purchase?
Before placing an order, it's crucial to
ensure that the dimensions and size of the garage equipment you're interested in
are compatible with the available space in your garage. Autokatools cannot be
held responsible if the dimensions do not align with your space.
Additional Considerations
It's also advisable to carefully review the
specifications of the items you intend to purchase. If you have any questions or
need further assistance, please do not hesitate to reach out to us via email or
live chat. We're here to assist you in making informed decisions.
What should I expect after placing an order?
Once your order is placed, you will receive a
confirmation email. We will charge your payment method to initiate order
processing and preparation for shipment.
Shipping Timeframes
Shipping times vary depending on the item
ordered. Some items may be available in stock and ship within 24 hours, while
others may take up to approximately five business days. You will receive a
tracking number within 24 hours of shipment.
Inspecting Your Delivery
Upon receiving your order, please inspect the
packaging for any signs of damage. If you notice any damage, be sure to take
pictures of the damaged packages before opening them and report the issue to us
within five days of delivery. If the damage is attributed to the carrier, they
will be responsible for resolving it at no cost to you.
Missing Parts or Damaged Deliveries
Always check the contents of your delivery
upon receipt. If you find that the delivery is damaged or missing parts, please
send us pictures of the damage, along with your order number, to
support@autokatools.com. We will then contact our suppliers to facilitate the
replacement of damaged items.
Tracking Information
If you do not receive a tracking number within
a few days of placing your order, please contact us to ensure that we have the
correct email address on file. We are committed to keeping you updated on
shipping information.
Are you an authorized dealer for your products?
Yes, we are proud to be authorized dealers for
the brands we support. Please see our list of trusted brands in the Brands
section in the main menu.
What is your privacy policy?
To understand how we handle your personal
information, please review our comprehensive Privacy Policy available in the
Privacy section of our website.